Frequently Asked Questions

Please contact customer care via email and we shall respond to your question as soon as possible.

We use payment systems that are SSL secured. During payment you are on a secure payment page on the server. The transaction is then encrypted using the highest industry standard SSL technology. Our customers credit card information is encrypted in our database. We do not have access to your credit card number. The full credit card number is passed only to the bank during the authorisation process.

The PIN can be found in the email which will be sent to you after your purchase. Contact our customer care if you still cannot find your PIN.

Yes, each card has a unique PIN.

Calling card manufacturers usually change access numbers when they change carriers. The result is that they have some batch of cards with the old access number and some new batch with the new access numbers. Sometimes even up to 3 access numbers thus causing PINs to be invalid when using a different access number. Please make sure to try ALL the access numbers that were given to you before contacting us. Most of the time, using a wrong access number causes ‘Invalid PIN problem.’ However, if you tried all the access numbers and it is still not working, please do not hesitate to contact us right away.

PIN is the Personal Identification Number that is assigned to a particular card. It is like a password for the card to prevent unauthorised use.

First dial the Access number. The voice automated system will ask you to dial the PIN number. Dial the PIN number and your credit will be announced. You will be asked TO dial your destination number. Dial as 00country code + area code + the destination number.

Yes. The charges to call the Access Number from your mobile depend on your mobile tariff and how much your mobile operator charges you. Most line-rental phones allow free minutes to local numbers and can be used to call the local Access Number.

Yes, the card you are using should have the same billing address as your contact details. Your card will be blocked if there is an address mismatch.

After successful payment transaction the card and PIN are sent to your account on our website instantly. So your account is active immediately. A mail is sent to your email id to confirm your purchase.

As soon as your account is activated you can start making calls.

You should have a valid Credit/Debit Card in your name. The minimum age when most Credit/Debit cards are issued is 18. We only accept customers over the age of 18 years old.

Our service is available 24/7/365 days. You may buy phone cards from us in the middle of the night from the comfort of your home. No more driving down to a store that sells phone cards or waiting for their opening hours.

Our service is available online and calling cards and mobile vouchers can be purchased and used instantly. You can make calls anytime and anywhere and from any land phone or mobile. We also have a wide range of cards to suit your needs. Our cards are easy-to-buy and easy-to-use.

We are actively looking for retail partners and distributors for our wide range of calling card and prepaid card products in the UK, Europe and worldwide. Please join us in partnership to bring the best brands and the best rate prepaid products to a wide audience. Please contact us via Email with your requirements and we will get back to you as soon as possible.

Our online customer support is staffed during business hours 10-5pm GMT.  Please send us an email in all first instances of contact with your query and we will look to reply to the enquiry within 2 business days if not sooner or leave a voicemail message on our telephone number clearly stating your name, email address and nature of your enquiry.  We will be happy to assist you.

We deliver all our products online, which means that you will not get the physical phone cards in your mail. All you need to use a phone card is a Freephone/Local Access Number and Personal Identification Number (PIN) for the card. We deliver all this information instantly to your account with us once the transaction is successful.